Terms

TERMS AND CONDITIONS

This site is owned and operated by ProTeethWhiteningCo Ltd (hereafter referred to as “ProTeethWhiteningCo”, “we” or “us”). Registered Office: 33 Hill Avenue, Hazlemere, High Wycombe, Buckinghamshire, United Kingdom, HP15 7JX. Registered number: 09813660. 

If you want to ask anything about these terms & conditions or have any comments or complaints about them, please write to us at ProTeethWhiteningCo Ltd, 33 Hill Avenue, Hazlemere, High Wycombe, Buckinghamshire, United Kingdom, HP15 7JX or email us at hello@ProTeethWhitening.co or call us on 0207 1172868.

Our terms and conditions comply with the laws of England & Wales and European legislation and are designed to ensure thatProTeethWhiteningCo customers can shop on our website with confidence. We recommend that you print a copy of these terms when you make an order.

We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions posted on our website each time you order a product.

By placing an order, you agree to be bound by the latestProTeethWhiteningCo terms and conditions at the date of your order.

Privacy Notice

You can purchase with full trust by using our website, asProTeethWhiteningCo is committed to protecting the confidentiality of personal data of its customers (e.g. name, address). You disclose such data toProTeethWhiteningCo to be able to place an order and to have delivery of the goods made to the right address. Concerning the correct treatment of your personal data according to the Data Protection legislation, please read our Privacy Policy.

Accuracy of Content
ProTeethWhiteningCo has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been described in a clear and complete way. All prices are displayed inclusive of VAT.

Availability

All products are subject to availability. If a product is out of stock, you will be unable to place it in your shopping basket. There may be occasions when the availability may be different to what is displayed on the site, e.g. when other orders have been fulfilled before yours. In this instance we will send you an email or phone you to advise you of the unavailability. 

Prices
All prices are in pounds sterling and include VAT at 20%.ProTeethWhiteningCo reserves the right to change its pricing at any time. The price of goods purchased shall be the price set forth at the time of your order submission. Prices quoted over the phone may differ from those shown on our website. Delivery is free within the UK. Delivery charges cannot be refunded.

Payment

We accept payment by Visa, MasterCard, or American Express credit cards, and PayPal. Payment in cash or by cheque is not accepted. The agreed price has to be paid in full; there is no discount for immediate payment.

Reservation of Title

ProTeethWhiteningCo retains the ownership of ordered goods until the goods have been fully paid for by you.
Contractual Warranty 
If any deficiency or defect occurs with the goods delivered by us, you have the right to claim for fulfilment of your order which can be a replacement of the product. Under normal circumstances we will replace the defective goods with a new one.

Liability
ProTeethWhiteningCo has established this website in a careful and professional way; if nevertheless any mistakes occur, ProTeethWhiteningCo will remedy them in a prompt and proper way; liability ofProTeethWhiteningCo for direct and demonstrated damages only exists by law if the damage is caused with the intention or gross negligence of ProTeethWhiteningCo.

Right to Withdraw / Information concerning the right of Withdrawal

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice. Please note that you are liable for the delivery costs of returning the item to us.

Please send any request for withdrawal, with your details, to the following address:

33 Hill Avenue, Hazlemere, High Wycombe, Buckinghamshire, United Kingdom, HP15 7JX

Email: hello@ProTeethWhitening.co

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the delivery costs.

Applicable Law

These conditions are governed by and construed in accordance of the laws of England & Wales and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Website Orders

When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in which case we will contact you to advise you of this fact. 

Use of this Website from Outside the UK 
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. ProTeethWhiteningCo makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws to the extent local laws are applicable.

Acknowledgement and Acceptance of your Order

We will notify you by email promptly to confirm receipt of your order. Our acceptance of your order will take place only after review of your order and a written confirmation of acceptance of your order will be sent to you via email. No contract is formed between you and ProTeethWhiteningCo until this occurs.

Complaints Procedure

In the unlikely event that you need to escalate a complaint to ProTeethWhiteningCo Ltd. there are two ways you can contact us:

By letter: 33 Hill Avenue, Hazlemere, High Wycombe, Buckinghamshire, United Kingdom, HP15 7JX
By email: hello@ProTeethWhitening.co

We endeavour to respond to emails within 2 - 3 working days & letters within 3 - 5 working days however, in some cases where we need to conduct some investigation it may take a bit longer.